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Professional services: Navigating a new operating era
Leadership perspectives on building the next generation operating model for the AI era, drawn from a 2026 survey of 400 senior leaders across mid-to-enterprise professional services firms in the UK and US.
Read nowHosted by Christine Robinson
October 2026 • ~41 mins
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What if the people most resistant to change could be the key to making it a success? For Lisa Kavanagh, Resource Management Specialist at Grant Thornton Ireland, turning detractors into champions can make all the difference.
In this episode of Resource Revolution, Lisa joins host Christine Robinson to explore what it takes to lead change, challenge established ways of working, and build greater influence within the business.
Drawing on more than 20 years of experience across Deloitte, LinkedIn, and Grant Thornton, Lisa shares why even the best processes and technology won't succeed without people buying in. She explores how to turn detractors into change champions, build trust with stakeholders, and create opportunities for resource managers to contribute more strategically.
Tune in to the full conversation below to discover how to turn resistance into an opportunity for change.
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Christine is a resource management expert, bestselling author, and award-winning speaker, as well as an advocate for women and underserved families. A first-generation Latina college graduate, she has led national teams, launched international ventures, and founded Resource Management In The Wild to empower organizations.
Lisa is a Resource Management Specialist at Grant Thornton Ireland, with more than 20 years of experience across Deloitte, LinkedIn, and Grant Thornton. She has built and led resource management and business operations functions, with a focus on improving processes, leading change, and strengthening stakeholder relationships. Passionate about developing people, Lisa champions a more strategic and influential role for resource management.
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Get in touch and learn first-hand how Dayshape can help boost profitability, improve client service, and keep your teams happy.